Customer Testimonials
I had a great experience from the moment I walked in the door. Nathan, at the front service desk, was great & the work that was done was done right. I would recommend Richardson for sure!
They we're amazing. Held my car for me for a full week while I got everything for my bank and insurance figured out. Dealt with Mike and he was amazing so patient with me. Helped me in every way as I went through buying my first car ever! Will definitely go back! Recommend for someone working to get their first car. They are so patient and want make sure if the perfect fit for you!
Always a great experience with all Richardson Dealerships in Standish.
Richardson Ford was fantastic to work with from start to finish. I was purchasing from out of state, so I had a lot of questions and wanted to do my due diligence since I could not see the vehicle in person before moving forward.
Norman was exceptional throughout the entire process. He answered every question clearly and quickly, provided a detailed video of the vehicle, and made the experience easy and straightforward. They even met me halfway so I did not have to make the full drive to Standish, Michigan.
The vehicle was exactly as described, and the overall experience ... Read More Google - Jul 15, 2026
Had to take my truck to Richardsons to figure out what was going on with it. Ended up needing a new motor and my warranty company was fighting us on it. Kyle over at the service desk fought harder than he should have ever had to fight to get them to cover what they were supposed to cover anyway. This gentleman deserves a medal for the battle he went through. Thanks Kyle!
Great place, really easy to work with! Kyle Robertson helped me out when I needed warranty service done to my truck and he did a great job communicating, simplifying everything and getting me in and out quickly!
Went there for an oil change and their Service representative Kyle Robertson did an excellent job. He got me a vehicle to drive while they did the work on my car. He called me in the short time it took the technician to do the work. When I returned my car was all cleaned up and ready for the road !! Great service !
By far the worst service experience I have had at any dealership in my lifetime. We have several homes with cars in each location. I recoil in fear if I have to go back to this place. I had hoped last year poor experience was an anomaly, now I think it's just a feature of this dealership. In fact I am more likely to make the drive to Saginaw or elsewhere in the future. They just dont know how to communicate and keep you informed on progress and act like they are doing you a favor when you call ... Read More Yelp - Jul 9, 2026
I’ve bought 2 vehicles from the Ford store and my wife and I are both extremely pleased with the sales department and the service department. I will definitely buy more vehicles from them, and have my vehicles serviced there.
Superb customer service in every aspect of my buying experience ! The staff went above and beyond for me. Highly recommend this dealership for your next vehicle purchase.
My salesman Aaron Kielpinski was very professional. He walked me through the entire process making sure that I understood everything. After my purchase he walked me through setting up all the different set up options. I would highly recommend him to others (and I have).
⭐⭐⭐⭐⭐ Highly recommend Richardson Ford! Just bought a 2024 F-150 and couldn't be happier with the service. My salesman, Jeremy Hagan, made the whole buying experience smooth, transparent, and completely stress-free. Love the new truck and will definitely be returning to Richardson Ford for future purchases!
Great service and sales. Mike Jones and the Richardson family are the best
Not happy with a call back from service department
First time here for me, I had a free oil change coupon given to me from the Richardson location in midland (thank you again for this) and after service was completed I noticed on my invoice the oil put in my truck was 5w20 on invoice. My truck calls for 5w30 only. I called them out on this, the service adviser asked the mechanic what he put into my truck and I watched the mechanic tell him 5w30. I’m going to take their word and hand shakes on this (and on camera) with what they told me. Apparently these ... Read More Google - May 28, 2026
Very comfortable experience, from start to finish. Drove 2.2 hours to get my vehicle because they played no games.
Knowledgeable staff quick fix replacement of console screen in my dodge
Richardson Ford was very professional and courteous. Answering all questions and giving the details I needed. All representatives were very kind and knowledgeable. The truck has a blemish and they are setting up a date to have it fixed, by giving me a loaner to leave it. So far I have nothing to complain about with all who were involved with the sale of my new truck.
Don’t wait 30 to 40 minutes to get the car washed!
Identified problem and fixed it. Kept in contact during the process
Nice place
Bought a new to me truck and the service was outstanding they walked through every step with me they have the best customer service top notch Ldean and Corey Roy the finance guru hooked me up
Very helpful good and friendly staff
I have had excellent experiences here and especially with salesman Jeremy. He is not high pressure and doesn't try to talk you into something you don't want but does a very good job of helping find what you do want. He doesn't forget about you after the sale either but does occasional follow up calls and helps with any issues that arise, which I'm happy to say have been very few.
Jeremy made our vehicle experience pain free and quick. We went in with an expectation of what we wanted and he met every expectation. Great experience and will definitely return for other car purchases as needed.
They are extremely fast and accurate at their automotive repair services! They found our problem and got the parts and fixed with in a week!! So Very Happy 😁! Our truck is running Great 😃! Thanks Connor Krol and Mechanic John!
The service at the dealership was very good. All the people were great to work with and did perfect work on my vehicle.
I bought a ford bronco from this dealership, I worked with L’Dean and Corey and they very pleasant to work with, didn’t try to add on anything unnecessary to jack up the prices, kept the prices as low as they could. They are very honest at this dealership and super nice. Will definitely come back if we’re ever in the search for a new vehicle! Every dealership I’ve been to has always tried taking advantage of prices and add ons and I did not experience one negative thing like that at all 😊
Worked with Corey and Cien to purchase my new truck, they made the experience pain free and I couldn't be happier.
Very professional, very kind, very helpful! I came to trade in my car and look for a new/used vehicle, L’Dean Nichols was my salesman he was so helpful every step of the way. I bought a 23 ford explorer from him. I would recommend this dealership and my salesman and the staff to anybody.
I had an oil change. I asked if the could see antifreeze leaking. It is part of the inspection you get with the oil change. When i dropped it off i asked the guy doing the paperwork he said it was part of the service. I called berore picking it up, he put me on hold for awhile and said i needed a seperate appointment. I tried to talk to him all i got was attitude.
On several other appointment 3 hour oil change. All were scheduled.
The last time my wife picked it up they told her the tires were ... Read More Google - Apr 3, 2026
Great people to deal with I want to a few other ford dealers best deal at Richardson‘s
They were the best dealership i have worked with in a long time. L'Dean was a great salesman and Jason in finance made sure we got a great deal!
Corey Roy is awesome he sold me an escape active I love it and he was a great salesman. Thank you Corey 🤩😋
I paid $1052 for a new transmission cooler and both steel lines. Never got the free wash. I have a small antifreeze leak since they worked on it. While looking for the leak I noticed they put a used cooler in with yellow jackets and flies smashed in the coolant fins. I've been ripped off quite a few times there. It's sad you pay top dollar to get scammed at the dealer
Terrible service, and over charge.
Every time we go to this place for service it is an absolute hassle! The last time was $1200 and they didn't even fix the problem which is now known to be a linked to a recall... we will keep on them though. Very unfortunate!
Buying process went good and we were excited about our new truck. However, there was a code and they said they would get it fixed for us. My husband drove to Standish from shiawassee county (approx. 2hrs) to drop the truck off and give them the extra set of keys from the trade in. They did not schedule us like they were supposed to so my husband had to come back home. The following week they were supposed to have someone drive down with a loaner to pick up our truck.
(Side note my husband was driving up that way ... Read More Google - Nov 9, 2025
The amount of incompetence and between the multiple people I've spoke to for multiple days should be under scientific study! The vehicle i was driving to pick up (with cash in hand) was available, then it wasn't, then it was available again then it sold again! Meanwhile I never got notified of this by the calls I was supposed to be receiving from them. "We'LL cAll yOU rIGhT bACK" they said. Seriously one of the worst experiences I've had dealing with a dealership. Literally the blind leading the blind! Thanks for the headaches and ... Read More Google - Mar 29, 2025
My daughter has an ecosport, which I understand a recall is supposed to come out, but Ford doesn't have a fix. It has cost over 4300.00 so far, and her car is now hardly running. FORD MOTOR COMPANY needs to make this right. I've always had Fords, but this is leaving a bad taste. My daughter can't afford this. Richardson Ford had been nice, but the problem is not fixed. I am not sure it is Richardsons or just a bad car.
Looking to buy new truck. A 2500 but no salesman came out side to help . Waited about 30 min in the showroom and they were either talking to each other on r on the phone... So I left... Went to the Dodge dealer and only two salesman there . Both on the phone and one talking a young lady but the door... Left there too... Must not have needed my business I guess ..
I bought a used car from them, they didn’t bother to give me two keys to my car. I took it in for an inspection a few months ago and they put my key restrictions on my car without talking to me. They then denied ever doing anything to my car. I tried to talk to the manager, he refused to fix it and hung up in my face. Do NOT buy anything from them.
I’m very disappointed with the service I was provided. I reached out to the dealership to purchase a vehicle. I advised them I was out of state and would pick up the vehicle if a deal would be reached. I was told my information would be passed along to a salesperson and they would be in contact with me. That was Friday the 26th of April. I reached out that following Monday and was advised the salesman would be reaching out. I have yet to hear from them. At this point they have lost a sale and potential customer. ... Read More Google - May 7, 2024
Bought a 2013 1500 ram pickup truck from Richardson ford. Was a nice vehicle until few months down the road and a couple car washes all the touch up paint they previously put on has washed off and I’m starting to see all these rust spots on my truck. I wouldn’t have paid $18,000 for my truck if I knew it was rusted this bad. I’ve had to fix both axles both ball joints truck is starting to make all kinds of clunks and noises. Previously tried to get this dealer to come down a little on price they wouldn’... Read More Google - Apr 16, 2024
I purchased a used 2017 jeep patriot high altitude edition for around 16,000 in the first month I had to replace both wheel bearing change the spark plugs, replace the fuel filter and both air filters. Total of $2200 do not buy used from the dealership also there warranty’s good luck getting them to fix anything car started jerking 400 miles after purchase took it in they said. I lights or codes can’t do anything and literally took me out the side exit sad what America has turned into when you can’t even buy a reliable vehicle from a dealer for
Bought a used truck about 2 weeks ago, I understand they’re as is, but I’ve only been able to drive it about 50% of the time, the exhaust fell off because it was clearly replaced and lazily put back on, and now it’s in limp mode and dealer is unwilling to help. I’d highly recommend for used vehicles going down the road to pinconning, past 3 vehicles were from there and even though they were as is Schafers took care of me, richardsons not so much. Shouldn’t have to put $500 and counting into a truck I just bought.
... Read More Google - Jan 3, 2024
DO NOT BUY THERE BOUGHT A 70,000 truck had 2 different door panels in back seat and they don't care No service after sale and piss poor customer service they said i switched out Now tell me why would I do that.
Went in today for a oil change tire rotation and a wash, appointment was at 2pm got there 5 mins early ended up waiting for 2 and half hours then when they where done and we got in the truck noticed they lost the wheel lock & broke the mirror then discovered some markets on the same side of the truck of the broken mirror! Not very happy right now! The vehicle was even bought brand new from them
This was my loaner truck while mine was in for repair opened and immediately closed the door called talked to service manager and was treated poorly
Very angry and upset with this dealership I put my trust in them with ordering a 2022 F250 in November of 2021 was contacted several times about the truck then in May of this year I was notified my order was never accepted and since the order banks were closed I'd have to wait until this fall to order a new truck that I wouldn't receive until 2023 not very impressed with how they handled the situation nor would I recommend doing business with them and I still have accessories for the truck I ordered that I can't use now ... Read More Google - Dec 25, 2022
TANYA BERRYHILL!! I would not buy anything from this women!! She is a fraud. Offers items for sale with a promise to ship and then no longer responds to your messages!! Won't provide a refund!! She is a conartist and untrustworthy!!
Had my oil changed there yesterday and the lady locked my keys in somebody else's vehicle. Glad I had another set. And she had a bad attitude.
They have had my truck for over two weeks now and have t even touched it . Nor did the get me a loaner car I will NEVER go there again for anything
I Have been to Richardson twice for the same issues on my 2015 F150. I have a very odd electrical issue which is intermittent and hard to detect. Also a tailgate handle that will not close unless manually pushed back into position. In addition my back up camera did not function. I was told to pick up my vehicle it was all set. On my way home the electrical issue presented itself once again and i could not roll my windows down and had know defrost/heater/blower or radio control. When i got home i opened my tailgate and to ... Read More Yelp - Sep 27, 2021
Richardson Ford Standish Service Dept. I contacted them press 1 for new customer 2 for existing customer, I was connected to Ken LNU (last name unknown) to get a master cylinder recall done... Ken said I can provide a loaner car, and we will order and contact you when the part arrived. Weeks later I called back asking how long does it take to get parts? Ken ...oh the Parts Dept failed to tell us the part is in. Ken didn't offer but I suggested let's schedule that repair! And remember I need a loaner car .... Ken said no problem ... Read More Yelp - May 27, 2021
Stay away. They will low ball you on your trade. Blue book said my car was worth 5900 to 6800. They only wanted to give me 5000. I call b.s. avoid avoid. You've been warned.
Do not get an oil change here. The service is not up to par. I had my vehicle rummaged through. The wash was a line of water run through the middle of the vehicle. Watched in horror as they sped through the parking lot and slammed on the brakes to turn. Found out the next morning all the bolts on my rim for the center cap were broken. Called service they agreed to make it right. Brought another vehicle in for an oil change, as I was told this time would be different. Oil change went well until I went ... Read More Google - Sep 15, 2020
Sales person was nice but does not call back when he promises he will. No explanation no word on financing if it went through or not. No help. No sale. We will be going somewhere else. Do not buy from these people.
Update: My recall was fixed and 3 days later my car is now shaking and won't start. I will NEVER recommend this dealership to anyone I should've stuck to Matt Lafontaine in Grayling, closer to home and we've gotten reliable cars! Update: I drove my car for 4 days after previous issue was fixed. Now I don't have a car and haven't had one for almost 2 weeks.. DO NOT BUY A CAR HERE!