Customer Testimonials
LDean Nichols is the most friendly and honest person I know. Corey Roy is great too. I always by Chevy products until I saw my first Bronco. I have now bought two Broncos from this dealership
Kyle picked my truck up. Kept me informed of the work to be completed, included a car wash and then returned my truck
They are very good at telling you how long a repair will take and keep their word.
Kevin Z. Took care of everything for the new tires on my truck. He even had the tech put my spare away. Very professional
They always do a great job, I never have to wait to long for my car to be done, and they wash it every time I bring it in.
A car wash would of been nice other than that everything was good thank you
A pleasure to do business with. Work performed on time and within budget. Staff kind and courteous.
Total disappointment; no effort to truly diagnose the root cause of the issue. It was the equivalent of coming in with a flat tire and they add air with no repair….”if it happens again, just bring it back”.
The employees were wonderful and very helpful. I will definitely come back if I’m in the need for an other car
Keeps you informed of any other concerns with your vehicle. Always very polite and addressing your questions and concerns.
Happy with service will be back again that's all I have to say good bye
I called Richardson after my local dealer told me it would be at least three weeks for a recall fix, they got me in just a few days and took care of my recall
I called this dealership for a recall fix and was taken in just a few days and issue resolved. I tried a local dealer to me and was told it would be 3 or more weeks. Richardson was amazing. Always kind and helpful
This dealership is wonderful I've never had a bad experience with any business I've done with them. My husband and I have purchased 4 trucks from them.
Had a 2 o’clock appointment. An oil change and tire rotation should not take 2 hours to complete. I did not leave the dealership until after 4 o’clock.
Richardson never disappoints.... Paul and Aaron are AWESOME! This wasn't our first purchase, plus we have referred many. Thanks so much for making this process great! The next question asked what we purchased... Definitely not a Ford, it is a Jeep Grand Cherokee.... I couldn't get it to give me any other option!!
Great people, they do awesome work. Got oil change. Fast in and out. Highly recommend these folks.
We always enjoy buying from Mike jones. Great guy great attitude always gets us what we want. We will continue to buy from Richardsons. Everyone on the Ford side is great.
Norman and Paul are awesome to work with. I highly recommend them and their dealership.
Transaction was smooth. Communication was spotty. Responses as well. Have not heard back regarding another vehicle search.
Encountered zero problems with this dealership. Did most of the deal over the phone and nothing changed while I was finishing the deal at the dealership. Very satisfied. L'Dean was the salesperson I dealt with and he did a good job.
Nate and Conner are very good service writers they take very good care of our cars ! Le Dean is our salesperson, he will always get our business !
Always have excellent service and the staff are very friendly, helpful and very pleasant to work with, whether working with sales or service department
Had a great experience at Richardson's with Connor & Nate, communication on what they were doing on my Jeep and when I could expect it to be done Thanks!
The dealership is clean, fair and friendly. The sales team was willing to continue looking for the car I wanted when it wasn't available on the lot.
Smooth process, friendly, patient, very helpful and excellent customer service. The best Ford dealership in Michigan.
Best sales and service department, these guys know how to keep customers happy! Highly recommend!
Very friendly staff! Ryan was great to work with. He was extremely patient with me as I kept wandering around looking at all the vehicles. He even brought me a coffee once we were back inside.
Good friendly service, quick service and very knowledgeable people.highly recommend for sales as and service!!!!
We've been going to Richardson Ford for the last 20 years. Even though it's a 40 mile drive we go because the staff is so knowledgeable and friendly. Their work is always perfect and their price is very fair. But most of all we trust them because they never perform work that isn't necessary. They are honest and trustworthy.
Dependable, courteous service. They were extremely busy when you stopped on, at 7:3O am, because my low tire light was on. They had me wait in their customer lounge, while they checked my tires. I saw how busy everyone was, yet they made me feel like I was the center of their day. This 80 year old woman is grateful to have them in my hometown.
Really good to work with. Staff was extremely friendly. They had a great selection. I would definitely go back again.
Very clean and friendly enviroment. Very knowledgeable and helpful. Honest and answered all my questions
I brought my truck in twice for the same problem. This time I requested a loaner vehicle as they stated that they would need it for a couple days. I showed up to my appointment and went over everything that was wrong and that needed fixed. Asked about the loaner and they said there wasn’t one available that nobody ever said one was needed. So I called for a ride as I live a hour away. I get a call the next day stating that my truck will be ready the next day. I show up to pickup my ... Read More DealerRater - Aug 5, 2026
The whole purchase was smooth and professional, definitely recommend dealing with Richardson Ford for you next purchase.
Good communications with Kyle. Dealership was clean it’s early but seems that the service work done on the truck was right.
I use this dealership for most of my car maintenance and repairs. They can usually fit my schedule.
Service was great, they answered all of my questions. And stayed in My budget. THANK YOU
The young man on the phone was helpful and thorough. I appreciated his work ethic.
Always friendly and willing to listen to my concerns. Very knowledgeable about my car and what needs to be addressed
Thanks for all you do.I know when it comes to electronics it can get confusing
The service department is friendly, prompt and courteous. I will continue to take my vehicle there for service.
Really no service after the sale. I normally don’t write reviews but I made an exception. I recently purchased a like new used ford maverick with low miles. It was almost exactly what I was searching for so I did not negotiate the price as I thought it was a good value as long as everything worked as it should. I asked the salesman about the keyless entry in particular because I had purchased another ford truck elsewhere and the code was not provided by the seller. I was told this would not be a problem. I got it ... Read More DealerRater - Jul 30, 2026
Went in for an oil change and the person in the service department showed me that I had enough Ford points to cover a big portion of a repair on my vehicle in the near future.
Everyone was pleasant and courteous. It's nice to get my vehicle taken care of at the dealership I purchased from.
I had a great experience from the moment I walked in the door. Nathan, at the front service desk, was great & the work that was done was done right. I would recommend Richardson for sure!
I had an issue last time as well. When I received my Expedition back there’s a flap underneath that keeps oil from dripping. Well after the oil change and it was brought home it was just hanging there. It was not like that when it left for the oil change. I called the service department and they explained what it was. I went under the vehicle and zip tied it. Well now it went in for the oil change again and guess what, it came back just hanging there again and even my zip tie was still there. I ... Read More DealerRater - Jul 24, 2026
I bought my truck new in 2017 & only take it to Richardson’s Ford for service, I am extremely satisfied with their service and they always make me feel like a valued customer.
They seem to be having a hard time getting this Dodge truck fixed and they don't always have a car to drive . outside of that people are nice seems to try. {Truck still has the problem and more}
I’ve had this issue for a while, they figured it out and got it running good again.
Richardson Ford is a wonderful place to do business with and to get your vehicle serviced. They are very accommodating and always looking out for you. Their staff is always courteous and knowledgeable. They even call you the next day with a follow up, call to make sure your vehicle was taken care of and running properly. Excellent dealership and service.
I have been satisfied for years with my visits with Richardson Ford, both in sales and service!
I had a scheduled appointment and even though there were just two guys running the service department that Saturday, they made sure I was taken care of in a timely fashion. I also inquired on tires and was printed some suggestions that met my requests. Truly appreciate the service and kindness I received. Thank you Nathan Merchant and Travis Marr! 5 Stars!
They we're amazing. Held my car for me for a full week while I got everything for my bank and insurance figured out. Dealt with Mike and he was amazing so patient with me. Helped me in every way as I went through buying my first car ever! Will definitely go back! Recommend for someone working to get their first car. They are so patient and want make sure if the perfect fit for you!
Friendly people work with you in well go out of there where to get what you what
The service center was very efficient. They worked with me to identify any other issues which the fixed for a good price.
Always a great experience with all Richardson Dealerships in Standish.
They were very friendly, and knowledgeable, made buying a vehicle easy. They had the vehicle we wanted in stock. Jeremy went over all the details and features of the vehicle and set up features for us.
I drive from Dearborn Heights and plan all of my service work to be done at Richardson Ford when I'm in town. Easy to make appointments, efficient service and reasonably priced.
Easy process to schedule. I'm confident in their work. Will continue to use their service.
they did what I ask for good pick up and return. richardson ford is a good place to do business with!!!
Very great people especially Ryan Young but a great salesperson i got exactly what I wanted
Richardson Ford was fantastic to work with from start to finish. I was purchasing from out of state, so I had a lot of questions and wanted to do my due diligence since I could not see the vehicle in person before moving forward.
Norman was exceptional throughout the entire process. He answered every question clearly and quickly, provided a detailed video of the vehicle, and made the experience easy and straightforward. They even met me halfway so I did not have to make the full drive to Standish, Michigan.
The vehicle was exactly as described, and the overall experience ... Read More Google - Jul 15, 2026
Richardson Ford was fantastic to work with from start to finish. I was purchasing from out of state, so I had a lot of questions and wanted to do my due diligence since I could not see the vehicle in person before moving forward.
Norman was exceptional throughout the entire process. He answered every question clearly and quickly, provided a detailed video of the vehicle, and made the experience easy and straightforward. They even met me halfway so I did not have to make the full drive to Standish, Michigan.
The vehicle was exactly as described, and the overall experience ... Read More DealerRater - Jul 15, 2026
Just had a wonderful experience purchasing a used vehicle at Richardson Ford. They were friendly, accommodating to all my needs on a Saturday and offered great service. Wish I lived closer!
Had to take my truck to Richardsons to figure out what was going on with it. Ended up needing a new motor and my warranty company was fighting us on it. Kyle over at the service desk fought harder than he should have ever had to fight to get them to cover what they were supposed to cover anyway. This gentleman deserves a medal for the battle he went through. Thanks Kyle!
Great place, really easy to work with! Kyle Robertson helped me out when I needed warranty service done to my truck and he did a great job communicating, simplifying everything and getting me in and out quickly!
Went there for an oil change and their Service representative Kyle Robertson did an excellent job. He got me a vehicle to drive while they did the work on my car. He called me in the short time it took the technician to do the work. When I returned my car was all cleaned up and ready for the road !! Great service !
I consistently have an excellent experience with the Richardson Ford service department. Their communication is outstanding—they keep me informed throughout the entire process, and I always know what to expect. The staff is professional, friendly, and makes servicing my vehicle completely hassle-free. They truly make the entire experience easy and convenient. I highly recommend Richardson Ford's service department!
Always great service friendly staff and always clean inside and out. My dad and son both purchased a new vehicle at Richardson this year
I have one issue .. other than the one issue i have none there good people awsome staff. VERY QUICK AND IN A TIMLY MANNER. I WAS OUTAND IN MY NEW VEHICLE SAME DAY I RECOMMEND HIGHLY
Richardson Ford has the best service people. They are courteous and friendly. If there is something else wrong with my vehicle , they call me and asked if I wanted it replaced. I will always take my vehicles there and buy my vehicles there. The service is beyond phenomenal. They get a perfect 10 from me
Service Ride up people as well as the mechanics are very pleasant yet very thorough I was very pleased with the recent purchase of my Ford Maverick hybrid
I’ve bought 2 vehicles from the Ford store and my wife and I are both extremely pleased with the sales department and the service department. I will definitely buy more vehicles from them, and have my vehicles serviced there.
Painless process! Everyone was very straight forward and genuine. I will come back when I am looking to buy again.
Superb customer service in every aspect of my buying experience ! The staff went above and beyond for me. Highly recommend this dealership for your next vehicle purchase.
Great people and service. Took time to answer all my questions Knowledge of the car they were selling. Worked well with me on my trade in. Would recommend to friends and family
I have been loyal to Richardson Ford for my last three vehicles and all my oil changes. I live in Au Gres and work in Bay County a half day on Wednesdays, so I make my oil change appointments for 1pm on Wednesdays. Unfortunately, I arrived 10 minutes early, 12:50 pm BUT had to wait 2 hours for my oil change to be done!! I kept checking on how much longer and was finally told they had a lift breakdown. SO why NOT tell me you were a good hour behind so I could reschedule?? I have never been disappointed with their service ... Read More DealerRater - Jun 27, 2026
Agent Cein was more then accommodating with my purchase of my F150 & enjoyed working with him !
I am a proud owner of 2025 Jeep Grand Cherokee! I highly recommend Richardson Ford. The service was outstanding from start to finish.
My salesman Aaron Kielpinski was very professional. He walked me through the entire process making sure that I understood everything. After my purchase he walked me through setting up all the different set up options. I would highly recommend him to others (and I have).
They are very friendly and very easy to work with. Everyone seems to care about their customers being happy
Timely. Friendly. Knowledgeable and excellent choice to do business. A great experience . A go to dealership
I could not be happier with Richardson Ford. Jeremy worked with me on finding what I wanted and needed right on the lot. A small blemish was taken care of and all was well.. I traded in a vehicle and everything was done in good timing. I would not hesitate to go back to do business again and we live almost 2 hours from the Dealership. I was given a loaner while I waited for my truck to be touched up. And they delivered my vehicle back to me. And we aren't talking a small distance. We have known Larry ... Read More DealerRater - Jun 12, 2026
I enjoy buying my vehicle's from Richardson Ford in Standish because of the friendly people.
⭐⭐⭐⭐⭐ Highly recommend Richardson Ford! Just bought a 2024 F-150 and couldn't be happier with the service. My salesman, Jeremy Hagan, made the whole buying experience smooth, transparent, and completely stress-free. Love the new truck and will definitely be returning to Richardson Ford for future purchases!
Great customer service and professionalism, Thanks Cien, Conner and Team! Thank you fir making it easy!
I had my tires rotated, oil changed new battery installed and different filters that they came to me and asked about changing them. After a considerable amount of time. I was given my vehicle back as finished. I drove about 2 and a half miles down the road no problem. I stopped at Jays in Standish got back in my vehicle to go home a light came on to have my vehicle serviced soon!!!!
I just had my vehicle serviced about 20 minutes ago! So I returned to the dealership service center when they installed my new battery they didn’t notice ... Read More DealerRater - Jun 4, 2026
We drove 2.5 hours to Richardson Ford to purchase a truck and hoped to take it home the same day. Their team worked together across all departments to make it happen. Great customer service and a smooth experience from start to finish!
Great service and sales. Mike Jones and the Richardson family are the best
I like the service at Richardson ford but how long does it take to do an oil change? I sat there for over an hour for a oil change that was scheduled!
First time here for me, I had a free oil change coupon given to me from the Richardson location in midland (thank you again for this) and after service was completed I noticed on my invoice the oil put in my truck was 5w20 on invoice. My truck calls for 5w30 only. I called them out on this, the service adviser asked the mechanic what he put into my truck and I watched the mechanic tell him 5w30. I’m going to take their word and hand shakes on this (and on camera) with what they told me. Apparently these ... Read More Google - May 28, 2026
Very comfortable experience, from start to finish. Drove 2.2 hours to get my vehicle because they played no games.
Great staff, nice people, never have a problem going to the dealership because l know that I'm going to be treated fairly.
Knowledgeable staff quick fix replacement of console screen in my dodge
Richardson Ford was very professional and courteous. Answering all questions and giving the details I needed. All representatives were very kind and knowledgeable. The truck has a blemish and they are setting up a date to have it fixed, by giving me a loaner to leave it. So far I have nothing to complain about with all who were involved with the sale of my new truck.